FAQs

FAQs2021-08-25T13:25:55-04:00

FREQUENTLY ASKED QUESTIONS

Check out some of the common questions we get from our products below.

Do you have Guardian Caps in custom colors?2021-09-20T16:22:42-04:00

We currently sell 7 colors: black, red, silver, camo, vegas gold, navy and royal blue.

How quickly will I receive my PEARL order?2021-09-10T10:39:06-04:00

Guardian ships PEARL lacrosse balls same day for orders received before 12pm EST Monday – Friday.  If you order after 12pm, your order will be processed and shipped the following business day (M-F).  We ship via FedEx Ground or 2Day, which can take 3-5 business days or 2 business days respectively to arrive.

Examples:

  • A Friday order before 12pm EST will be processed on Friday and shipped out.  If you chose Ground it’ll be there at the earliest Wednesday; 2Day at the earliest Tuesday unless you get lucky!
  • A Friday order after 12pm EST will be processed on Monday and shipped out.  If you chose Ground it’ll be there at the earliest Thursday; 2Day at the earliest Wednesday unless you get lucky!
  • A Wednesday order before 12pm EST will be processed on Wednesday and shipped out.  If you chose Ground it’ll be there at the earliest Monday; 2Day at the earliest Friday unless you get lucky!
  • A Wednesday order after 12pm EST will be processed on Thursday and shipped out.  If you chose Ground it’ll be there at the earliest Tuesday; 2Day at the earliest Monday unless you get lucky!
What is your return/exchange policy?2022-08-22T14:27:05-04:00

Unused balls* may be returned for a full refund within sixty (60) days of purchase, minus the cost of original shipping fees (where applicable). Unused balls may be exchanged for another color (depending on availability) at any time. Customer will be responsible for all shipping fees. Refunds and exchanges will be given once the returned Pearls have been received at the Guardian office. Start the return or exchange process here. *Personalized, custom, or made to order Pearl lacrosse balls are NOT eligible for returns or exchanges.

Does the NFL wear Guardian Caps?2022-08-16T23:19:18-04:00

Yes, all 32 NFL teams are mandated to wear Guardian Caps in early 2022 pre-season practices.  In 2017, Guardian won the NFL HeadHealthTECH Challenge.  In 2020, the Guardian Cap was seen on multiple NFL teams for practices and after a year of data collection and lab testing that showed a “statistically significant” improvement over bare helmets alone, the NFL permitted Guardian Caps in the 2021 season.  In early 2022, the NFL owners announced that the League would be mandating the use of Guardian Caps during the early part of 2022 training camp for all OL, DL, TEs, and LBs.

Do Guardian Caps reduce concussions?2022-08-16T23:34:20-04:00
What is the purpose of a Guardian Cap?2022-08-16T23:42:12-04:00
Who owns Guardian Caps?2022-08-16T23:55:46-04:00
Have you been told that the Guardian Cap might void your helmet warranty? Do you know what that warranty actually covers?2021-09-10T10:34:45-04:00

Helmet companies reserve the right to void their warranty at will, but it effectively means very little and covers only a damaged shell and product replacement. Helmet warranties do not affect liability or insurance in the event of injury.
*Guardian Sports provides helmet warranty coverage if a damaged helmet shell is not replaced & Guardian Cap is cited as the reason by the helmet manufacturer

Have you heard that the Guardian Caps could negatively affect your program’s liability?2021-09-10T10:32:46-04:00

Helmet manufacturers cannot remove themselves from liability without showing how a product has negatively affected the performance of their helmet, or made it more dangerous/less safe for an athlete to play football.

A full, comprehensive legal and regulatory packet is available, as well as a conversation between administration and a Guardian representative. For either, please send us an email at regulatory@guardiansports.com

Do you have Guardian Caps in custom colors?2021-09-10T15:13:03-04:00

The Guardian Cap is available in 7 colors: black, red, light silver (white in the sun), camo, vegas gold, navy and royal blue.

How quickly will I receive my Guardian Caps order?2021-09-09T16:35:48-04:00

Guardian ships Guardian Caps same day for orders received before 12pm EST Monday – Friday.  If you order after 12pm, your order will be processed and shipped the following business day (M-F).  We ship via FedEx Ground or 2Day, which can take 3-5 business days or 2 business days respectively to arrive.

Examples:

  • A Friday order before 12pm EST will be processed on Friday and shipped out.  If you chose Ground it’ll be there at the earliest Wednesday; 2Day at the earliest Tuesday unless you get lucky!
  • A Friday order after 12pm EST will be processed on Monday and shipped out.  If you chose Ground it’ll be there at the earliest Thursday; 2Day at the earliest Wednesday unless you get lucky!
  • A Wednesday order before 12pm EST will be processed on Wednesday and shipped out.  If you chose Ground it’ll be there at the earliest Monday; 2Day at the earliest Friday unless you get lucky!
  • A Wednesday order after 12pm EST will be processed on Thursday and shipped out.  If you chose Ground it’ll be there at the earliest Tuesday; 2Day at the earliest Monday unless you get lucky!
Is the Guardian Cap permitted for play by the NFHS?2021-09-09T16:27:17-04:00

Guardian Caps are permitted for high school practice and official games by the NFHS. Click here for the official letter.

I’m having issues getting my Guardian Cap purchase approved by my board, coach, AD, etc. What can I do?2021-09-09T16:26:05-04:00

Contact us and we’ll get you what you need to present your case.

What is the Guardian Cap made of?2021-09-09T16:21:18-04:00

The Guardian Cap is made of a closed cell polyurethane foam so that it won’t pick up weight in the rain (or wash).

Will the Guardian Cap fit my child’s youth helmet?2021-09-09T16:19:12-04:00

The Guardian Cap is one-size-fits-all. The elastic attachment straps stretch to fit all sizes, makes, and models of helmets. The straps pull through the facemask and attach back to itself. Call us if you have issues fitting your specific facemask.

What levels wear Guardian Caps?2021-09-09T15:34:20-04:00

Guardian Caps are currently being used across all levels of organized play, including youth leagues and feeder programs, high schools, college teams, and the NFL.

I’m having issues fitting the Guardian Cap around my child’s facemask. How can I get it to fit?2021-09-09T15:31:49-04:00

The Guardian Cap has 4 straps that pull through the facemask and attach back to itself.  The velcro strap in the back tightens around the helmet. Call us if you have issues fitting your specific facemask.

Is the Guardian Cap waterproof? Can I wash it?2021-09-09T10:48:33-04:00

Yes. The exterior material is similar to Olympic swimsuits designed to repel water and the interior padding is a closed cell material that will not absorb water. Hand wash in cold water, then air dry.

Will wearing the Guardian Cap make my helmet hotter?2022-08-16T23:21:17-04:00

No, wearing a Guardian Cap will not make your helmet hotter. Independent research actually showed the opposite. The addition of the Guardian Cap in 90°F+ temperatures insulated the helmets and kept the head 15-20°F cooler. The reason: while polycarbonate conducts heat, the foam of the Guardian Cap does not, and acts more as an insulator.

What is the lifespan of a Guardian Cap?2022-08-16T23:36:52-04:00

What is the expected lifespan of a Guardian Cap? The lifespan of a Guardian Cap depends on the usage and size of player.  Guardian Caps worn by NFL players on the OL and DL will probably only last a season.  The average youth and high school Guardian Cap will last a few seasons. Please note that Caps that are compressed, torn, or broken should not be assumed to have the same reduction in impact as a new Guardian Cap.  Frequently inspect your Guardian Cap.

Will the Guardian Cap give players a false sense of security and cause them to engage in risky behavior?2021-09-09T10:42:34-04:00

Coaching and technique is still of utmost importance and if there is evidence that this is occurring, we’d recommend taking them off. We have not seen this at all. Typically, once players get used to the different look of the Guardian, it becomes the new norm and they don’t play any differently than they would without it. If a player understands the benefits and limitations of his equipment, he will place primary importance on proper technique than what he’s wearing.

Why doesn’t the Guardian Cap have the NOCSAE certification sticker?2021-09-09T10:40:59-04:00

NOCSAE does not have a category for add-on equipment. Since the Guardian is not eligible for NOCSAE certification on its own, we had a NOCSAE certified laboratory test the Guardian according to the protocols to ensure that the addition of the Guardian did not affect the helmet’s ability to pass the NOCSAE standard; all helmets tested passed the requirements for recertification. These helmets included models from Schutt, Riddell, Rawlings, Xenith, and Cascade.

What is your warranty on Guardian Caps?2021-09-09T10:39:49-04:00

We have a 6 month Limited Warranty on the Guardian Cap. Contact us for your available options.

The Guardian is a soft product similar to a jersey or arm pad. The durability of Guardian Caps depend on the size, skill, and position of the player and the number and severity of impacts. The Guardian Cap may rip if used on sleds or objects that can cut or damage the material. The Guardian Cap will not be replaced if cut on such equipment. Caps should be inspected before play.

If the cap is compressed, straps tear, or snaps break through normal wear and use*, the customer may return damaged cap and Guardian will replace/repair, and return the cap at no cost within six (6) months from date of purchase. Replacement/repaired caps do not extend terms on original 6 month warranty. Warranty ends 6 months from date of purchase of the original Guardian Cap.

*Caps that are compressed, torn, or broken should not be assumed to have the same reduction in impact as a new Guardian cap.

What is your return/exchange policy on Guardian Caps?2022-08-22T14:26:27-04:00

An unworn cap, with tags attached, may be returned for a full refund within sixty (60) days of purchase, minus the cost of original shipping fees (where applicable). An unworn cap, with tags attached, may be exchanged for another color (depending on availability) at any time. The customer will be responsible for all shipping fees.

Refunds and exchanges will be given once the returned Guardian Caps have been received at the Guardian office. Start the return or exchange process here.

Do you have a repair or replacement policy for damaged Guardian Caps?2022-08-22T14:28:43-04:00

Please refer to the warranty policy.

If the cap is compressed, straps tear, or snaps break through normal wear and use*, the customer may return damaged cap and Guardian will replace/repair, and return the cap at no cost within six (6) months from date of purchase. Replacement/repaired caps do not extend terms on original 6 month warranty. Warranty ends 6 months from date of purchase of the original Guardian Cap.

Start the process here.

*Caps that are compressed, torn, or broken should not be assumed to have the same reduction in impact as a new Guardian cap.

What is your Helmet Warranty Coverage?2021-09-09T10:35:44-04:00

The Guardian Cap is classified by helmet manufacturers as an “external enhancement device” and to date, no helmet manufacturers have stated in writing that the Guardian Cap will affect their warranty. If your shell cracks and the helmet manufacturer refuses to replace it, citing the Guardian Cap as the reason, Guardian will cover the warranty and replace the shell for up to five (5) years, provided that the helmet has met all NOCSAE reconditioning requirements. Please note that no helmet, nor the Guardian Cap, has a warranty that includes liability. Consumer assumes risk when choosing to use Guardian Caps.

We give this warranty because we don’t want red tape to be the reason your athlete doesn’t utilize the extra impact reduction the Guardian provides. It is the coach and parental right to choose.

Do you have patents on Guardian Caps?2022-05-12T10:26:47-04:00

Yes, we have four U.S. Patents around our Guardian Caps and more being processed. Guardian Caps are covered by one or more of the following patents: U.S. Patents: 10537148, 9907346, 9314061, D701999.

Do you have patents on your PEARL balls?2022-05-12T10:26:12-04:00

Yes, PEARL lacrosse balls are covered by one or more of the following patents: U.S. Patents 9862795, 923727 and more in process. See our patents here.

Do PEARL balls contain latex?2021-09-09T10:29:09-04:00

No. PEARL X and NX balls are not made from rubber like traditional lax balls, and therefore do not contain latex.

What is your return/exchange policy on PEARL balls?2022-08-22T14:25:33-04:00

Unused balls* may be returned for a full refund within sixty (60) days of purchase, minus the cost of original shipping fees (where applicable). Unused balls may be exchanged for another color (depending on availability) at any time. Customer will be responsible for all shipping fees. Refunds and exchanges will be given once the returned Pearls have been received at the Guardian office. Start the return or exchange process here. *Personalized, custom, or made to order PEARL lacrosse balls are NOT eligible for returns or exchanges.

What is the warranty on PEARL balls?2021-09-09T10:27:02-04:00

If the product is broken or not suitable for play due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement. In all cases, replacements are handled with Guardian directly. Any defects must be manufacturer defects and not scratches, discoloration, or dings due to game or practice play. An original proof of purchase is required for warranty. Once an exchange is authorized by the manufacturer, it will be necessary for the customer to mail, at their expense, the defective ball. Once received, if the ball is deemed to be defective due to manufacturing defect, a replacement will be sent at the manufacturer’s expense and the damaged ball becomes the property of the manufacturer. Contact Us.

Are PEARL lacrosse balls NOCSAE SEI certified?2021-09-09T10:25:58-04:00

Yes. PEARL X and PEARL LT balls are SEI certified and meet NOCSAE ® /NCAA/NFHS standards for game play. Each ball has the NOCSAE ® SEI, NFHS and NCAA stamps on them.  PEARL NX balls are for practices only and are not game balls.

Do you offer discounts on PEARL balls?2021-09-09T10:24:50-04:00

We always want to make sure our customers are getting the best price whether it be through promotions or bulk discounts. Please keep an eye on our social media to stay up to date with our latest deals and promotions. If you are interested in a bulk order, please contact Mike.

Why are PEARL LT balls less expensive than PEARL X balls?2021-09-09T10:22:43-04:00

PEARL LT balls are made of rubber and the material/manufacturing costs are lower than the greaseless PEARL X balls.

What makes PEARL LT different from other game day balls?2021-09-10T15:15:31-04:00

The texture. PEARL LT is the first textured ball that is SEI certified, meeting NOCSAE® standards and is official for game play.

What colors do PEARL LT balls come in?2021-09-09T14:48:47-04:00

Our PEARL LT lacrosse balls are available in white, yellow, neon pink, neon orange, and neon green.  All colors are SEI certified for game play.

Women’s Lacrosse: Yellow & Orange

Men’s Lacrosse: White, Orange, Yellow, Lime Green & Pink

Girl’s NFHS & Youth: Orange, Yellow & Lime Green

Boy’s NFHS: White, Orange, Yellow & Lime Green

Boy’s Youth: White, Orange, Yellow & Lime Green

What colors do the PEARL NX balls come in?2022-05-12T10:27:43-04:00

Our PEARL NX no-bounce lacrosse balls are red so they aren’t confused with white and yellow game balls.  They used to be a Carolina blue but we have discontinued that color for now.

What makes PEARL NX different from other training balls?2021-09-09T14:46:20-04:00

The Guardian Team wanted to create a training ball that doesn’t affect muscle memory and allows you to practice like you play. PEARL NX balls are the same size, weight, and softness as PEARL X and LT official game balls, so players no longer have to practice with a ball that’s heavier, smaller, or harder.

Why are PEARL NX balls more expensive?2021-09-09T14:43:07-04:00

PEARL NX lacrosse balls use an even more intricate chemistry than the PEARL X ball. This costs us a little more so we had to mark the price up but still wanted to keep it lower than traditional training balls.

Where are PEARL X and PEARL NX balls manufactured?2021-09-09T14:36:37-04:00

PEARL X and PEARL NX balls are manufactured in the United States. Our raw materials and manufacturing process is in Georgia.

What does it mean to be the Official Ball of USA Lacrosse?2021-09-09T14:34:16-04:00

The sponsorship with US Lacrosse names PEARL as The Official Ball of USA Lacrosse and the U.S. National Teams through 2021. The new “The Official Ball of USA Lacrosse and the U.S. National Teams” title will not force teams to use Pearl balls outside of US Lacrosse sanctioned events, but it is recommended as PEARL meets the current NOCSAE ball spec. All USA Lacrosse sanctioned events beginning in 2017 have used Pearl lacrosse balls. This partnership is strictly a joining of forces to a common goal – a ball that meets the NOCSAE specs for a softer, safer ball of which a percentage of proceeds from each sale goes toward the USA Lacrosse Sports, Science & Safety Committee to aid their efforts in making the sport safer.

How long do PEARL balls last?2021-09-10T15:16:48-04:00

The lifetime of a lacrosse ball can vary from person to person so we can’t say for certain, but we can say with confidence that you will never have to throw out a PEARL X or NX for being greasy or hard. We have customers using the same balls they purchased in 2015. PEARL X and PEARL NX balls don’t grease, but may get dirty. You can wash your PEARLS with dish soap and water to clean and remove any dirt buildup on the balls.

What makes PEARL X different?2021-09-09T14:30:09-04:00

We’ve used an innovative chemistry and a different manufacturing process versus standard balls. To get sciencey and nerdy, rubber lacrosse balls are compounded and consist of vulcanized rubber with chemical plasticizers to make them soft. PEARL X and NX lacrosse balls are made from a crosslinked compounded elastomer with no chemical plasticizers.

There are two main advantages to PEARL X balls:

  • The chemical plasticizers in the rubber balls are the main culprits for a greasy ball because they separate from the elastomer over time, especially with extreme temperature, sun exposure, precipitation, and friction. PEARL X lacrosse balls’ engineered elastomer crosslinks at the time of manufacture and helps the ball keep a more consistent surface texture.
  • PEARL X’s chemistry yields an advanced material that won’t harden or change over time like the vulcanized rubber used in standard balls (and car tires).
How do you make Guardian Infill?2021-09-07T15:46:34-04:00

Guardian Infill is extruded by Westlake Compounds, which allows us to combine our phthalate free PVC, soy and reflective additives and 30% air into engineered multi-shaped pellets.  The shape allows for optimal rotational resistance, energy restitution, ball rebound and minimal splash.

Where is Guardian Infill made?2021-09-07T15:45:57-04:00

Guardian Infill is manufactured by Westlake Compounds in Prairie, MS. Westlake handles all accounting, freight and order processing.

How is Guardian Infill shipped?2021-09-07T15:45:28-04:00

Guardian Infill is shipped in 1,400 and 1,700 lb. super-sacks on flatbed trucks. Westlake Compounds handles all freight logistics.

How long has Guardian Infill been on the market?2021-09-07T15:44:22-04:00

Our first field was installed in 2016 and we have yet to have any fields replaced or top dressed.  Over 6 million pounds of Guardian Infill have been installed to date.

Is Guardian Infill approved for use in New York?2021-09-07T15:42:55-04:00

We are approved for New York City and have several fields and playgrounds installed throughout the state.

Is Guardian Infill safe in case of water runoff?2021-09-07T15:40:59-04:00

We are rainbow trout tested and have an SG of 1.05.

What certifications does Guardian Infill hold?2021-09-07T15:40:16-04:00

Guardian Infill is STC certified, and WOSB and WBE certified by the WBENC.

Is there a risk of melt with Guardian Infill?2021-09-07T15:38:55-04:00

There is no risk of melt or agglomeration. Guardian Infill has a melt temp of over 350°F and we have third party testing backing this.

Is Guardian Infill FIFA tested?2021-09-07T15:37:52-04:00

Our UV Aging analysis is in FIFA format and several fields installed with Guardian Infill have been FIFA approved.

Does the price of Guardian Infill include installation and shipping?2021-09-07T15:37:12-04:00

We provide Guardian Infill at $1.05/lb. delivered on site. This pricing includes freight as well.

Is Guardian Infill permitted in California?2021-09-10T15:18:35-04:00

Guardian Infill is labeled PROP 65 and tested against that most rigid EN71-3 European toy standard.

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